Refund policy

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Food products (Scramble Dust)
Due to the nature of food products, we can only accept returns on Scramble Dust sachets that are unopened, unsealed, and in their original packaging. This is a legal hygiene requirement and applies to all food purchases. If your order arrives damaged, incorrect, or in an unsatisfactory condition, please contact us immediately and we'll make it right — a refund or replacement will be arranged regardless of whether the product has been opened.

If you have experienced an adverse reaction or allergen concern, please contact us straight away at hello@innapinch.co.uk so we can investigate and resolve the issue as a priority.

Merchandise (tote bags, stickers, and other non-food items)
Merchandise can be returned within 30 days provided it is unused and in its original condition. You'll also need your receipt or proof of purchase.

How to start a return
Please contact us at hello@innapinch.co.uk before sending anything back. Items returned without prior contact will not be accepted. Once your return is accepted, we'll send you instructions on how and where to send your package.

Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Returns should be sent to:
InnaPinch
International House, 307 Cotton Exchange
Old Hall Street
Liverpool
L3 9LQ

Damages and issues
Please inspect your order on receipt and contact us immediately if anything is defective, damaged, or incorrect. We'll evaluate the issue and make it right.

Exchanges
The quickest way to exchange an item is to return the original and place a new order separately once the return is accepted.

European Union — 14-day cooling off period
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days for any reason. Food products must be unopened and sealed to be eligible. You'll need proof of purchase and the item must be in its original condition and packaging.

Refunds
Once we've received and inspected your return, we'll let you know whether it's been approved. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing times may add a few additional days on top of this. If more than 15 business days have passed since your refund was approved, please get in touch at hello@innapinch.co.uk.